Harvey Norman

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  • Harvey Norman
    Participant

    Sorry, couldn’t edit my previous post anymore.

    Please ignore the last 2 lines, “Question: Instead of changing it to “wholesale pending”, I will use the custom “request payment” email. When order status is not “wholesale pending”, will the “pay” button be there?”.”

    Just a correction on step 4, when customer receive the woocommerce invoice email, there is a quick link to complete payment, it’s not My Account.

    Harvey Norman
    Participant

    Thanks for your clear explanation. I should have explained why I needed to disable payment during checkout. For a wholesaler shipping mainly overseas, couriers and costs are always different, we can’t set a fixed cost per item, per shipment or automate shipping calculation. We’d check the shipping cost(through a courier price quote system) then add them into the customer’s order before payment.

    Let me just go through the process and see if this works or not.
    1. Customer makes a new order (can’t pay because “Disable Wholesale Payment” is ticked), order is now in “Wholesale Pending”.
    2. To add shipping cost, I will change order status to “Pending” then amend.
    3.Once completed, to request payment from customer, I will send customer invoice through “order actions” dropdown.
    4. Customer receives email, proceeds to My Account to make payment. Order status becomes “processing” after submitting.
    5. Payment is confirmed. I will add tracking details ( with the help of a shipping tracking plugin ) then mark order as complete so customer knows it’s shipped with tracking details. ORDER COMPLETED.

    Question: Instead of changing it to “wholesale pending”, I will use the custom “request payment” email. When order status is not “wholesale pending”, will the “pay” button be there?

    • This reply was modified 4 years, 10 months ago by Harvey Norman.
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