Harvey Norman

Thanks for your clear explanation. I should have explained why I needed to disable payment during checkout. For a wholesaler shipping mainly overseas, couriers and costs are always different, we can’t set a fixed cost per item, per shipment or automate shipping calculation. We’d check the shipping cost(through a courier price quote system) then add them into the customer’s order before payment.

Let me just go through the process and see if this works or not.
1. Customer makes a new order (can’t pay because “Disable Wholesale Payment” is ticked), order is now in “Wholesale Pending”.
2. To add shipping cost, I will change order status to “Pending” then amend.
3.Once completed, to request payment from customer, I will send customer invoice through “order actions” dropdown.
4. Customer receives email, proceeds to My Account to make payment. Order status becomes “processing” after submitting.
5. Payment is confirmed. I will add tracking details ( with the help of a shipping tracking plugin ) then mark order as complete so customer knows it’s shipped with tracking details. ORDER COMPLETED.

Question: Instead of changing it to “wholesale pending”, I will use the custom “request payment” email. When order status is not “wholesale pending”, will the “pay” button be there?

• This reply was modified 7 years ago by Harvey Norman.