Home›Forums›General Support – NOT for Volunteer and PTA plugins!›Sales Tax issue
August 5, 2016 at 9:46 AM #11386
Hi, since installation I cannot get orders to calculate the sales tax. I have checked the settings multiple times and still do not get taxes on my orders. I have wholesale and retail items online so I need both with and without sales tax. Any help:)
August 5, 2016 at 10:36 AM #11388
I’m going to need more information. I’m assuming you are talking about the Wholesale Ordering plugin? This should really be posted in the support forum for that plugin, as opposed to the “General” forum.
Where are you not seeing sales tax? For retail or wholesale or both?
Taxes for Wholesale customers are set in the “Taxes” section of the Wholesale tab in the WooCommerce>Settings page. You can enable/disable taxes for wholesale customers on that page, and also set it to different tax rates for wholesale customers (or use the same retail rates – default).
Taxes for retail customers are set on the regular WooCommerce tax settings tab on the WooCommerce>Settings page.
Note that WooCommerce has changed the way things are calculated and displayed now in the cart and checkout pages, and taxes are not shown at all on those pages until a full shipping address is entered… so, maybe this is what is confusing you (used to show them always based on default location, and then change after address info was entered).
I have tested it just now, and it is still working correctly for both wholesale and retail on my test sites.
August 5, 2016 at 11:49 AM #11390
Sorry about the misplaced question:) I purchased the whole bundle and have wholesale and retail prices on my site. I obviously do not want taxes on the wholesale items but do want them on the retail items. I looked at the settings on your demo site and they are the same, at least as far as I can tell. Not sure what I am doing wrong.
August 5, 2016 at 12:08 PM #11392
Can you give me a link to your site so I can see what happens if I try to order something as a guest (retail)?
If you don’t want taxes for wholesale, then in my plugin’s taxes settings section, which will be something like:
All you need to do is make sure that first box is checked for “Disable Wholesale Taxes”, and no taxes will be charged for wholesale customers.
For retail and guests, there are two places that you have to go to enable taxes, and then set up your tax rates for in WooCommerce. First, in the General Options section of WooCommerce:
you have to have the “Enable Taxes” box checked.
Then you need to go to the Tax tab in WooCommerce, which is something like:
Make sure all that is set up the way you want, and then click on the text link for the tax rates you want to use, such as the default “Standard Rates”, which then takes you to the Standard Rates definition page. You will have to set up some zones and set your tax rates for each there. If you just have one rate that applies to everyone (retail), then leave the Country Code, State Code, Zip/Postcode, and City all set to the asterisks “*” to apply to everywhere, and then you need to enter a value in the Rate(%) box, give it a name, and save it. If you don’t have that set up with at least one rate applied to each possible zone (or the wildcard * for everywhere), then, of course, there will be no taxes charged.
As I mentioned in the previous reply, if you don’t have a default base location set in WooCommerce (on the General settings page for WooCommerce), then you won’t see any sales tax shown until an address has been entered, unless you are logged into an account with a saved address, because WooCommerce doesn’t know which “zone” the customer is in yet (even if you don’t have multiple tax zones set up).
August 5, 2016 at 12:57 PM #11396
August 5, 2016 at 1:05 PM #11398
Did you go through my last reply to make sure you have the regular (retail) WooCommerce taxes enabled and have a rate set? I just added something to the cart and went to your checkout page, and entered my address, and am not seeing any sales tax. Since I’m not logged into your site, then my Wholesale Ordering plugin would not be changing anything for me as a guest/retail customer, which leads me to believe you simply don’t have taxes set up correctly with WooCommerce. If you really think it has something to do with my plugin, then deactivate my plugin and test it out again… if all of a sudden the taxes appear again, then we will know there is a conflict somewhere with my plugin that is messing up the taxes. If you still don’t see taxes with my plugin deactivated, then that is confirmation that you don’t have things set up properly in WooCommerce.
Please also note that WooCommerce allows you to set the tax status and tax class for each product in the product editor. So you may want to check your products to make sure that the tax status for each is set to “taxable” and that the tax class is set to “Standard” (if that’s the main tax class you are using).
August 5, 2016 at 1:07 PM #11400
Actually, just checked again with the other products you had set up in a “wholesale only” category (which are not wholesale only, btw), and when I went to cart/checkout, I saw the “retail” tax added… so, the taxes are working.
August 5, 2016 at 1:08 PM #11402
Ok, I had the Standard Rates section data incorrect. I set them back to * and now I am getting taxes. Thank you very much!!
August 5, 2016 at 1:08 PM #11404
How are they not wholesale only?
August 5, 2016 at 1:10 PM #11406
You have this category:
Which I assume you wanted to set up to be wholesale only (based on the name), but I am able to see them and order them without being logged into a wholesale account. I figured you just didn’t finish setting those up to be wholesale only products (if that’s what you intended).
August 5, 2016 at 1:12 PM #11412
Oh wait, I forgot which sku I reactivated(I took them all down till I had this issue resolved) That particular item is wholesale and retail.
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