Missing Signup Data for Passed Events

HomeForumsGeneral Support – NOT for PTA plugins!Missing Signup Data for Passed Events

This topic contains 4 replies, has 2 voices, and was last updated by  Stephen Sherrard 2 years, 5 months ago.

  • Author
    Posts
  • #11557

    Angela Akridge
    Participant

    Yikes! Sign up sheet works great, but passed events doesn’t show data: the table that should show signup data for volunteers that signup update is blank. Table for current events is showing data. It’s as though when the event ends, the data drops off. Although I just upgraded to the latest, the problem occurred before that upgrade. Thank you!

    (FYI, although I don’t have a paid product, I recently provided an equivalent donation to support this wonderful product.)

  • #11565

    Stephen Sherrard
    Keymaster

    You have to un-check the setting that says “Automatically clear expired signups?” on the sign-up sheet settings page. It’s pretty clear, and it’s also in the documentation. If that is checked (default), expired (past) signups will be deleted to help keep the database size reasonable for organizations that have a LOT of signups (likes ours did when I created this for my son’s school PTA web site).

  • #11567

    Angela Akridge
    Participant

    I see. Thank you! My bad. Bummer. We’re a nonprofit, so was hoping to track/report on volunteer hours using that data. Is there any way to manually add the data?

  • #11569

    Stephen Sherrard
    Keymaster

    You can use PHPMyAdmin to manually add entries to the signup table. You would need to look in the task table to figure out the task ID for each so you can enter that in the signup table, and then make sure you set the reminder 1 and reminder 2 values to 1 so that the plugin doesn’t try to send reminders again (although, if they are past events, it should not).

    Otherwise, there is nothing built into the plugin to allow admin to sign-up other people for tasks that have already expired.

  • #15185

    Stephen Sherrard
    Keymaster

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